When coronavirus impacts your users and customers, you need to produce content in a hurry, so you can keep everyone informed about changes that are happening daily, if not hourly.
When we try to get content out quickly, it’s tempting to cut corners, especially if we’re feeling as stressed as our users. But it’s more important than ever to follow content design best practices. Why? Because in times of stress, everyone’s cognitive capacity drops. People don’t have the time or mental resources to wade through irrelevant, unclear or badly organised content to get to what they need.